Historically, any type of review of a business was typically word of mouth. Someone would share they had a positive experience with a business and that would encourage other people to try that business. Today, however, one of the best tools for consumers of any business has become reviews and testimonials. At any time, we can go to a business and check their reviews. Reviews can tell a lot about a business and how they handle their business, both happy and unhappy clients or customer. What should you look for in a review?