Generally speaking, most people are happy when they hear that a product or service they have purchased comes with a warranty. It instills confidence in the purchase and gives reassurance that if anything goes wrong, there will be a resolution. But what happens when a company does not honour your warranty?
Recently I requested a company to honour the warranty on my mattress that was into the 6th year of a 10 year warranty. It is my position that I had followed all of the conditions of the warranty. I have since had to go through many hoops to prove that I have followed the conditions and still the company is not honouring the warranty. What do I do?
Consumer Protection Ontario encourages everyone to check the terms and conditions of the warranty before making a purchase. There are a few questions Consumer Protection Ontario suggests you ask such as:
- When does the warranty end?
- What does the warranty cover? i.e. parts, repair, replacement etc.
- What is the process to have the item warranted? i.e. do you go to the manufacturer or the store?
- What are the costs to you if you need to have the item repaired or replaced?
Consumer Protection Ontario also offers a link to Canada’s Competition Bureau as a resource that enforces the rules against misleading warranties.
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