What Happens When Your Warranty is not Honoured?

Generally speaking, most people are happy when they hear that a product or service they have purchased comes with a warranty.  It instills confidence in the purchase and gives reassurance that if anything goes wrong, there will be a resolution.  But what happens when a company does not honour your warranty?

Recently I requested a company to honour the warranty on my mattress that was into the 6th year of a 10 year warranty.  It is my position that I had followed all of the conditions of the warranty.  I have since had to go through many hoops to prove that I have followed the conditions and still the company is not honouring the warranty.  What do I do?

Consumer Protection Ontario encourages everyone to check the terms and conditions of the warranty before making a purchase.  There are a few questions Consumer Protection Ontario suggests you ask such as:

  • When does the warranty end?
  • What does the warranty cover? i.e. parts, repair, replacement etc.
  • What is the process to have the item warranted? i.e. do you go to the manufacturer or the store?
  • What are the costs to you if you need to have the item repaired or replaced?

Consumer Protection Ontario also offers a link to Canada’s Competition Bureau as a resource that enforces the rules against misleading warranties.

Contact us anytime at SMP Law to help SiMPlify your legal matter at 905-565-9494 or email info@smplaw.ca if you have any questions or would like to book an appointment to meet and discuss your situation and how we can help.


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